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"I believe that you get your work because you know what your customer wants."
Xcel Energy, Colorado
"You are our most responsive service provider."
Xcel Energy, Minnesota
"As promised, you all are ahead of schedule. Congratulations!"
Public Service Company of New Mexico
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An integrated, sustainable, agile solution
that solves one part of the workforce shortage in the power industry
Need
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One aspect of the workforce shortage challenge is the loss of know-how. The industry is grappling with losing critical experience, knowledge, and skill stored informally in the minds of long-time employees.
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Most responses to the challenge are reactive and unsustainable. Knowledge is captured and people are trained in discrete pieces without systemic solutions.
Benefits
Benefits of a well-designed and implemented,
robust knowledge management system:
Integration:
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Current employees have an easily accessible source for all key tasks.
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Experienced, retiring or retired employees have an opportunity to share their insights, experience and wisdom.
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New employees have a single source for the information they need to do their jobs, including trainings.
Sustainability:
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Knowledge capture, knowledge management and knowledge dissemination is integrated into a single, easily accessible, up-to-date system.
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At each stage of implementation, the knowledge management system is integrated into the culture, incentive structure and strategy of the utility.
Agility:
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The new knowledge management system starts wherever a manager chooses.
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Once established in the utility, on even a tiny scale, it becomes a partially self-regulating system.
Features of KnowledgeTrain (KT)
We integrate state of the art
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Knowledge Management
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Knowledge Capture
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Knowledge Dissemination technologies that take into account different generations and their needs
with
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A deep understanding of the power utility industry
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An understanding that each utility is unique and requires a solution tailored to its existing programs and needs
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Program management skill
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Expertise in sustainable systemic organizational change
Your interface is with our core team. We have already vetted, tested and integrated our partners. You get a broad solution and a simple interface.
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